Frequently asked questions

A discount does not override Our return rules. Final-sale, clearance, and personalized items are not eligible for return; orders discounted 40% or more are final sale. During promotions, scrubs may be exchange-only, with shipping charges applying.

We currently ship within the United States and internationally to Canada, the United Kingdom, Germany, Saudi Arabia, and the United Arab Emirates. Other destinations are not currently listed.

We currently offer a Healix Scrubs Gift Card, but a custom digital-gift-card note process is not published. Contact support before purchasing if you need a personalized message.

Contact us immediately after placing the order. We cannot guarantee cancellation or changes once an order is accepted or fulfillment begins. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

We cannot guarantee address corrections after an order is placed. Contact support immediately; orders returned because of an incorrect or incomplete address may incur additional shipping fees.

We cannot guarantee changes to a shipping address after an order is placed. Contact us immediately with your order details; we will try to help before fulfillment. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

We cannot guarantee changes to a shipping address after an order is placed. Contact us immediately with your order details; we will try to help before fulfillment. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

We cannot guarantee changes to a shipping address after an order is placed. Contact us immediately with your order details; we will try to help before fulfillment. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

An eligible exchange keeps the order's original purchase terms, but orders discounted 40% or more are final sale. During promotions, scrubs may be exchange-only and shipping charges apply.

A length change can be handled only if the requested variant is available and the item meets the 30-day exchange requirements. Contact support before sending it back.

U.S. Express Shipping is $12 with an estimated 3–5 business-day delivery. International shipping is listed as 7–14 business days with rates calculated at checkout; a separate international expedited service is not published.

We do not currently publish a general pre-order program. Availability and any launch-specific instructions will appear on the product page.

The published Refund Policy does not separately describe gift-card refunds. Contact support before purchase if you need to confirm the applicable treatment.

Our published policy does not specify whether separate returns may share one package. Contact support first so each return can be linked correctly.

We do not publish a freight-forwarder policy. Contact support before using one; make sure the order is addressed completely and understand that customs and delivery risks may apply.

Use the promotion terms shown with the code. Unless the offer specifically allows stacking, do not assume multiple discounts can be combined; checkout will show the eligible discount.

Follow the care instructions on the garment label and the specific our product page. Do not assume hot-water washing is suitable for every fabric.

We list ready-made scrub sets, but a custom set-builder program is not currently published. Contact support if you need a coordinated team order.

our product pages show the current collections, colors, and availability. Check the product page for the most up-to-date options.

Sizing and fit options are product-specific. Check the product page; We do not publish a universal short, tall, or maternity range in the available FAQ information.

We do not currently publish a separate teacher or first-responder discount. Check current offers or contact support for the latest eligibility.

Iraq is not currently listed among Our international shipping destinations. We currently list Canada, the United Kingdom, Germany, Saudi Arabia, and the United Arab Emirates.

Sizing and fit options are product-specific. Check the product page; We do not publish a universal short, tall, or maternity range in the available FAQ information.

Never share your password or one-time codes. Use the your account page to reset credentials and contact support through support@healixscrubs.com if you suspect account access.

We currently operate through our online store; no separate retail-store location is listed on the site.

Yes. We currently list a Healix Scrubs Gift Card in the store.

Your order confirmation is sent by email. For an invoice or billing document, contact support with your order number. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Order confirmations are sent by email. If you need a specific tax invoice, contact support with your order number and billing details. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Check the email used at checkout and sign in with that same email. Search your inbox and spam folder for the order confirmation; if you still cannot find it, contact support with your name, email, and shipping details.

Contact support immediately. We cannot guarantee changes or cancellation after the order is accepted or fulfillment begins. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Use a unique password, keep account and payment details private, and access Healix through the official healixscrubs.com domain. Do not send credentials by email.

Contact support before shipping the package so the return request can be updated. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Add your items to cart, proceed to checkout, enter the code in the discount field, and confirm the discounted total before paying. Current site offers may include SAVE20, FREESHIP, or WELCOME10; eligibility can change.

Use the password-reset option on the your account sign-in page. If the reset email does not arrive, check spam and contact support.

Send the complaint, order number, and relevant photos or details to support@healixscrubs.com. Support hours are 10am–4pm EST, Monday–Friday.

Sign in to your your account to view available order details, and use the shipping email/tracking link once the order ships.

Contact support for the return instructions. A prepaid label is provided if applicable, normally within 3–4 working days. U.S. return shipping is $7.80 per item; international return/exchange shipping is USD $20 per request.

For eligible international returns, contact our support team. A prepaid label is provided if applicable, normally within 3–4 working days. International return/exchange shipping is a flat USD $20 per request. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

For eligible international returns, contact our support team. A prepaid label is provided if applicable, normally within 3–4 working days. International return/exchange shipping is a flat USD $20 per request. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

For eligible international returns, contact our support team. A prepaid label is provided if applicable, normally within 3–4 working days. International return/exchange shipping is a flat USD $20 per request. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

We do not currently publish an ID.me verification program.

Do not click suspicious links or send additional information. Contact your bank or payment provider immediately if payment details were exposed, then forward the message and details to support@healixscrubs.com.

Use the store's region/currency selector and review the currency and total at checkout before paying. Duties and taxes may still be charged by the destination country.

Contact support to start an exchange within 30 days of delivery. Items must be unused, unwashed, and tagged; shipping charges apply to exchanges during promotions, and final-sale/personalized items are excluded.

Eligible items may be exchanged within 30 days of delivery if unused, unwashed, and in original condition with tags attached. International exchange shipping is USD $20 per request. Promotional and final-sale restrictions apply. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Eligible items may be exchanged within 30 days of delivery if unused, unwashed, and in original condition with tags attached. International exchange shipping is USD $20 per request. Promotional and final-sale restrictions apply. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Eligible items may be exchanged within 30 days of delivery if unused, unwashed, and in original condition with tags attached. International exchange shipping is USD $20 per request. Promotional and final-sale restrictions apply. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Email support@healixscrubs.com or submit a request through the customer account area within 30 days of delivery. Keep the item unused, unwashed, and tagged. Support will provide a label if applicable.

Use the unsubscribe link at the bottom of a Healix marketing email. Transactional order and shipping messages may still be sent.

We do not currently publish a student or military discount program. Check the current offers shown on the store or contact support.

International shipping rates are calculated at checkout based on destination and order weight. Import duties, taxes, and customs fees are not included and are the customer's responsibility.

Orders are processed within 1–2 business days after payment confirmation. U.S. Standard delivery is estimated at 8–10 business days; Express is 3–5 business days. International delivery is 7–14 business days.

Refunds are issued to the original payment method after the return is received and inspected. Allow 5–7 business days after receipt for processing, then check with your payment provider.

The current Healix Scrubs Gift Card is listed in $25, $50, $100, and $200 USD denominations.

U.S. Standard Shipping is $7.80 or free on orders over $65; U.S. Express is $12. International rates are calculated at checkout based on destination and order weight.

We ship to Canada. International shipping is normally 7–14 business days, with rates calculated at checkout based on destination and order weight. We do not publish a separate expedited international service for this destination.

We ship to the United Kingdom and Germany. International shipping is normally 7–14 business days, with rates calculated at checkout based on destination and order weight. We do not publish a separate expedited international service for this destination.

We ship to the United Kingdom. International shipping is normally 7–14 business days, with rates calculated at checkout based on destination and order weight. We do not publish a separate expedited international service for this destination.

Review the currency and total shown at checkout before paying. International orders may incur destination-country duties, taxes, and customs fees; these are the customer's responsibility and are not included in the product price or shipping cost.

Review the currency and total shown at checkout before paying. International orders may incur destination-country duties, taxes, and customs fees; these are the customer's responsibility and are not included in the product price or shipping cost.

Review the currency and total shown at checkout before paying. International orders may incur destination-country duties, taxes, and customs fees; these are the customer's responsibility and are not included in the product price or shipping cost.

An exchange depends on current inventory and eligibility. Contact support with the requested replacement; if it is unavailable, support can explain the available options.

Once the order ships, Healix emails tracking information. Allow up to 24 hours for U.S. tracking and up to 48 hours for international tracking to activate.

We do not publish a separate gift-return workflow. Contact support with the order number and shipping details before starting the return.

Refunds are issued to the original payment method after the return is received and inspected. Allow 5–7 business days after receipt for processing, then check with your payment provider.

Support hours are 10am–4pm EST, Monday–Friday. If your request is urgent, follow up during those hours with the original order number rather than opening multiple tickets.

Use the size guide on the relevant our product page and compare it with your measurements. If you are between sizes, contact support before ordering.

Check the tracking link and contact the carrier if delivery is delayed or marked delivered. If the package is damaged, contact support immediately with photos. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Check the tracking link and contact the carrier first. If tracking shows delivered but the package is missing, contact the carrier directly; Healix can assist, but is not liable for packages marked delivered. For damage, email support with photos.

Orders are processed within 1–2 business days after payment confirmation. If there is no shipping email after that window, contact support with your order number. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Allow the carrier time to post its next scan; international tracking may take up to 48 hours to activate. If the package is past the delivery estimate, contact support with the order number.

Once the order ships, Healix emails tracking information. Allow up to 24 hours for U.S. tracking and up to 48 hours for international tracking to activate.

Do not click suspicious links or send additional information. Contact your bank or payment provider immediately if payment details were exposed, then forward the message and details to support@healixscrubs.com.

Use the size guide on the relevant our product page and compare it with your measurements. If you are between sizes, contact support before ordering.

Use the password-reset option on the your account sign-in page. If the reset email does not arrive, check spam and contact support.

We do not publish a DHL return-location directory. Contact support for return instructions; international return/exchange shipping is USD $20 per request. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

our product pages show the current core styles, colors, and availability. Check the product page for the most up-to-date options.

Check the product page and current store collections for limited-edition availability, colors, and applicable return terms.

We do not currently publish a separate gift-wrapping or custom-message workflow. Gift cards are available as a gifting option.

Final sale means the item cannot be returned. We consider final-sale, clearance, and personalized items as ineligible; orders discounted 40% or more are also final sale. Promotional scrubs may be exchange-only.

Do not click suspicious links or send additional information. Contact your bank or payment provider immediately if payment details were exposed, then forward the message and details to support@healixscrubs.com.

Color availability varies by style and inventory. Check the product page for current options and contact support if you need a specific color for work.

If a size or style is sold out, check the product page for another available variant or a restock/notification option. Contact support if you need help finding an alternative.

Color availability varies by style and inventory. Check the product page for current options and contact support if you need a specific color for work.

Our published contact route is support@healixscrubs.com; a customer-service phone number is not listed on the contact page.

Shop Pay may be available as an accelerated checkout option when displayed at checkout. Select it only if it appears for your order and region.

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and tagged. Contact support, receive a return label if applicable, send the item back, and allow 5–7 business days after inspection for the refund. U.S. return shipping is $7.80 per item; international is $20 per request.

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and have their original tags. International return/exchange shipping is USD $20 per request, and original duties, taxes, and shipping are non-refundable.

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and have their original tags. International return/exchange shipping is USD $20 per request, and original duties, taxes, and shipping are non-refundable.

The payment methods available for your order are shown at checkout and can vary by country, currency, and payment provider.

Do not click suspicious links or send additional information. Contact your bank or payment provider immediately if payment details were exposed, then forward the message and details to support@healixscrubs.com.

Use the size guide on the relevant our product page and compare it with your measurements. If you are between sizes, contact support before ordering.

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and tagged. Contact support, receive a return label if applicable, send the item back, and allow 5–7 business days after inspection for the refund. U.S. return shipping is $7.80 per item; international is $20 per request.

Check that the item is still available, confirm your billing and shipping details, remove expired discount codes, and retry in another browser. If the error continues, send support a screenshot and your cart/order details. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Find the order number in your confirmation or shipping email, or in your your account. If you cannot locate it, contact support with the email and shipping details used for the order.

Tracking is emailed when your order ships. Allow up to 48 hours for international tracking to activate.

Tracking is emailed when your order ships. Allow up to 48 hours for international tracking to activate.

Tracking is emailed when your order ships. Allow up to 48 hours for international tracking to activate.

We currently list its gift card in USD denominations. A GBP/CAD-specific gift card is not currently listed.

We currently list its gift card in USD denominations. A GBP/CAD-specific gift card is not currently listed.

We ship to all 50 U.S. states, Washington, D.C., and U.S. territories. International destinations currently listed are Canada, the United Kingdom, Germany, Saudi Arabia, and the United Arab Emirates. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

We currently list the United Kingdom and Germany as its European shipping destinations.

Check the email address used at checkout, including spam or promotions folders. If the gift-card email is missing, contact support with the order details. Contact support@healixscrubs.com (10am–4pm EST, Monday–Friday).

Discount exclusions are offer-specific. Review the promotion terms and the product/checkout messaging before placing the order; personalized, clearance, final-sale, and items discounted 40% or more have return restrictions.

Pocket counts vary by style. Compare the product details on the Healix scrub-top and scrub-pant pages to choose the style with the storage layout you need.

Inventory can sell out between adding an item to your cart and checkout. Refresh the page, select another available variant, or contact support about restock information.

We design scrubs and related apparel for healthcare professionals, with product pages describing the fit, fabric, and functional details of each style.

We do not currently publish a separate Sample Sale program. Check the product page and promotion terms for the applicable price and return restrictions.

Shipping options depend on destination, order, and availability at checkout. During holidays and sale periods, delivery timelines may increase by up to one week.

Confirm your billing address, card number, expiry date, and security code; check with your bank; then retry or use another payment method. If it still fails, contact support with the error message.

Check the product instructions and contact support before removing or altering any stitching; do not cut construction stitches without confirmation.

If a gift-card credit is not clearly itemized in the confirmation, review the order confirmation and gift-card balance, then contact support with the order number.

We do not publish a fixed timeline for adding sizes. Check the product page for current size availability and contact support with the style you need.

We do not publish a general price-match guarantee. Contact support with the order number and promotion details before assuming an adjustment is available.

Use the size guide on the relevant our product page and compare it with your measurements. If you are between sizes, contact support before ordering.